PRODUCT RETURNS AND EXCHANGES

Return, Complaint, and Refund Policy

Mandatory inspection upon receipt

To ensure fairness and protection for both parties, we ask all customers to inspect the shipment upon receipt in the presence of the courier.

Claims for shipping damage or missing items will be accepted only if the problem is identified on the spot. Once the shipment has been accepted from the courier without objection, subsequent claims of this nature cannot be considered.

Right to Return a Product

Under the Consumer Protection Act (Art. 55, para. 1), you have the right to return a purchased product within 14 days of the date of receipt, subject to the following conditions:

  • The product has not been used.
  • It has retained its original commercial appearance.
  • The original packaging, protective films, and all accessories are included.
  • The labels and protective features are intact.
  • The product is accompanied by a proof of purchase (receipt or invoice).
Important Information: Due to the nature of the product (smart thermometer—a personal hygiene and use product), we do not accept returns of devices that have already been used, applied, or activated, except in the case of a manufacturing defect. If the above conditions are not met, we reserve the right to refuse the return.

Ordering and Return Procedure

1. Send an email to our customer service department requesting a return.

2. Once we have confirmed this, please send the product back to us at the address provided:

Address: Sofia, Dianabad Residential Complex, Speedy Office, G.M. Dimitrov Blvd., for Thermo Smart EOOD
Tel. 0883465409

Contact Person: MARIYKA VASILEVA PETKOVA

All shipping costs associated with returning the merchandise are entirely the customer's responsibility. The refund will be issued via bank transfer after the product has been received and physically inspected to ensure it is in good condition.

Product Replacement and Warranty Terms

We offer exchanges for items if notified within 7 days of receipt, provided that the product has not been used and meets all requirements for maintaining its original condition.

An exchange may be made for the same product (in the case of a manufacturing defect) or for another product of the same or higher value (with an additional payment). All shipping costs associated with an exchange are the customer’s responsibility.

Warranty: All Smart Care smart thermometers come with a 24-month official warranty. If a manufacturing defect is found during the warranty period, the product will be replaced with a new one or repaired in a timely manner.

Customer Care

We recommend that you carefully test and configure the device as soon as you receive it. If you have any concerns about inaccurate measurements, connection issues, or need technical guidance, please contact us immediately by phone or email for assistance. Our top priority is ensuring that you and your family remain satisfied and at ease!